Let us wrap you in support. Find your answer here

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🛍 Orders & Shipping

Q: Which countries do you ship to?
A:We offer worldwide shipping! No matter where you are, we can deliver your Mamahug order to you. 🌍

Q: How long will my order take to arrive?
A:In 99% of cases, your order will be delivered within 15 days. Please allow for this timeframe when ordering.

Q: How much is shipping?
A:We believe in transparent pricing. Shipping is completely free on all orders where it is advertised as such. If shipping is not listed as free for your location, the cost will be clearly shown at checkout.

Q: How can I track my order?
A:Once your order has been processed and shipped, you can track its journey directly through your account on our website. A notification will be sent to you once the tracking information is available.

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💳 Payments

Q: What payment methods do you accept?
A:For your convenience, we accept all major secure payment methods, including Credit/Debit Cards (Visa, Mastercard, etc.), Apple Pay, Google Pay, and various other e-wallets.

Q: Do you offer Cash on Delivery?
A:No, to ensure a seamless and efficient checkout process, we do not offer Cash on Delivery as a payment option.

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🔄 Returns & Exchanges

Q: What is your return policy?
A:Your satisfaction is our priority. You have 14 days from the date you receive your item to initiate a return for a refund, provided the items are in their original, unused condition.

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🏪 Products & Sourcing

Q: Where are your products from?
A:We are a global brand focused on quality and value. Our products are sourced from various trusted suppliers around the world, with many of our items coming from leading manufacturers in China to ensure we offer you the best possible products at an accessible price.

Q: Are Mamahug products branded?
A:Mamahug is a curated marketplace. We select high-quality products from various manufacturers and distribute them directly to you. The products themselves are not private-label branded under "Mamahug."

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How can I Track My order?

You can track you order by visiting the "track order" page