Shipping policy

Shipping & Delivery Policy

At Mamahug, we are dedicated to supporting you through every step of your journey. We specialize in providing high-quality pregnancy care products to ensure your comfort and well-being. Please read this shipping policy carefully to understand our processing times and how to track your order.

1. Order Processing & Estimated Delivery Times

· Order Processing Time: All our products are carefully sourced and prepared for you. The processing time (the time it takes for our partners to prepare your items for shipment) is up to 15 business days from the date your order and payment are confirmed. Please note that business days do not include weekends or public holidays.

· Estimated Delivery Time: After processing, your order will be shipped to you. The total estimated delivery time is 20 to 30 business days from the order confirmation date. This timeframe includes the 15-business-day processing period plus 5 to 15 business days for international shipping and handling.

Please Note: These are estimates. Delivery times may occasionally be affected by factors beyond our control, such as customs processing, weather, or global logistics delays.

2. Shipping Destinations & Cost

We are happy to offer FREE worldwide shipping on all orders to nearly every country. No minimum purchase is required.

3. How to Track Your Order

We believe in keeping you informed every step of the way. Once your order has been shipped and a tracking number is generated, you will receive a confirmation email.

You can easily track your order's status directly on our website via our dedicated tracking page.

To track your order, simply:

1. Visit our dedicated Order Tracking Page here: mamahug-shop.com/apps/17TRACK

2. Enter your Order Number and the email address you used for the purchase.

3. You will see the real-time status and location of your shipment.

4. Late or Missing Orders

We stand by our service. If your order has not arrived within 30 business days from the date of order confirmation, please contact us at [info@mamahug-shop.com].

We will investigate the tracking information. If the package is confirmed to be lost or severely delayed beyond a reasonable timeframe, we will process a full refund for your order.

5. Customs, Duties, and Taxes

As an international shipment, your order may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or our shipping costs. Mamahug has no control over these charges and cannot predict what they may be. For more information, please contact your local customs office.

6. Contact Us

If you have any questions about your order's shipping status after checking the tracking page, please don't hesitate to contact our support team at [info@mamahug-shop.com]. We are here to help!

Thank you for choosing Mamahug. We appreciate your patience and understanding!